Return & Replacement Policy

Your satisfaction is our priority

We do not accept returns, as our products are energy-based items.

Replacements are offered only in case of damage, provided a genuine and unedited opening video is shared as proof.

There will be no cash refunds under any circumstances — only replacement will be provided.

To be eligible for a replacement, the issue must be reported within 2 days of receiving the product, along with the opening video.

2 days from delivery date

Replacement Conditions

Genuine and unedited opening video required as proof

Only eligible for damage, not for satisfaction returns

Must be reported within 2 days of receiving the product

No cash refunds will be provided

1

Report the issue within 2 days of receiving your product

2

Contact us at houseofashwincrystals@gmail.com or on Whatsapp with your order number and opening video

3

Our team will review the video and approve the replacement

4

Replacement will be shipped within 5-7 business days of approval

Have questions about returns or exchanges? Our customer service team is here to help.